Remote Operations management Jobs • Business Operations

The Operations Program Manager (OPM) for Technical Support will drive continuous improvement of customer experience and internal operational excellence within the Technical Support ecosystem at Samsara. The role sits at the intersection of strategic and tactical and will own the run-the-business processes and technology for the technical support ecosystem. The OPM will work closely with leaders and teams from Technical Support, Product Support Engineering, Product Management, R&D, and Business Technology to identify, prioritize, and execute critical operational projects.

This tactical project management role will be responsible for owning new market launches and practice integrations. Your focus will be to develop detailed project plans and provide cross-functional management to ensure successful execution of de novo launches and M&A/acqui-hire integrations. This position will primarily collaborate with our Practice Operations, Clinical Operations, Real Estate/Development, and Growth teams.